Delivery and Returns ​

​

Delivery and Postage 

​

I'll aim to complete all online orders within 3-5 working days. Commissions take longer (timeline to be discussed with client in advance).  In case you need your order quicker than that please get in touch; I'll do my best to help. Your jewellery will arrive packaged in a lovely jewellery box (or grey jewellery bag; see product description) hand-tied with a ribbon.  All items are sent by Royal Mail 1st Class to UK addresses free of charge. For special delivery requests the cost of postage and packaging is £7 for UK mainland. Please get in touch if you would like me to send your jewellery that way. For overseas delivery please get in touch for a quotation.

 

Any damaged work must be notified of within 48 hours.  

​

Please note that postal delays are, unfortunately, out of my control. Please be patient if deliveries take slightly longer than usual. You could always request a special delivery service at a cost of £7 to guarantee next day delivery. 

 

 

Returns and Exchanges

​

Items purchased from my collections can be exchanged or returned for a full refund. Return postage will not be refunded. In order to receive a full refund or exchange the item needs to be returned in perfect condition, unworn and with the original packaging within 14 days of receipt. The customer is responsible for the full payment and return of the item(s) by Special Delivery.

While I work with you to ensure your satisfaction, due to the nature of the work, I hope you will understand that commissioned pieces and personalised jewellery are not cancellable and cannot be returned, refunded or exchanged.

For any further information please do not hesitate to contact Sonja at info@sonjabessant.com